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For answers to the frequently asked questions we’re asked most often you can contact the allenglishthings.com Customer Services Team opening hours are Monday to Friday 8:00am – 6:00pm UK Time. We are closed on weekends and Bank Holidays. Call +44 1794521449 from a land line your mobile and internationally.
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The contact email address for allenglishthings.com is [email protected]
Finding what you need at allenglishthings.com couldn’t be easier. Simply enter the product code (if you have it) or name into the “Search for a product” box at the top of each page.
You’ll also find all of our Customer Service information in the Contact Us section, at the top and bottom of each page.
Try using our quick search function at the top of each page to locate your product. If the product is no longer available on allenglishthings.com it may be that product is no longer in stock. For more information, please call the allenglishthings.com Customer Services Team on +44 1794 521449 from a land line, your mobile and internationally. We will do everything possible to locate the product for you
You do not need to register with allenglishthings.com to make a purchase from our site as we offer a guest checkout service. However, there are many benefits of becoming a registered allenglishthings.com customer, including faster checkout and emails with updates, offers and promotions.
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If you wish to unsubscribe from our mailing list please login to your allenglishthings.com account, select ‘Communication Preferences’ within account details and un-tick ‘Latest updates on special offers, events, products and services’. Alternatively, please either email [email protected] or call the allenglishthings.com Customer Services Team on +44 1794 521449 from a land line, your mobile and internationally.
The following payment methods are accepted on allenglishthings.com: American Express, Visa, Visa Debit/Delta, MasterCard, JCB, Maestro UK and Maestro International and PayPal. Unfortunately, we are unable to accept payment by cash or cheque for online orders. You can find additional Terms and Conditions for PayPal payments at www.paypal.co.uk. (Allenglishthings.com is not responsible for the content of external websites). Please note that American Express will seek authorisation directly from the cardholder before authorising us to deliver orders to an address other than the billing address.
All prices on allenglishthings.com include VAT where applicable.
Payment is taken at the time of order
When an order is placed, we request payment for the value of the order from your bank/card issuer.
After placing an order with allenglishthings.com you will be sent an email to acknowledge that we have received your order.
You are able to track your parcel online by simply clicking the link shown on your confirmation of dispatch email or alternatively by logging on to your allenglishthings..com account and selecting ‘Order History’.
Except under exceptional circumstances we regret that allenglishthings..com is unable to make any amendments to an order once it has been placed. If an amendment does need to be made, the only option available is to cancel the order. A refund or exchange cannot be made on personalised items or items made to order.
Unfortunately we are unable to amend delivery details once your order has been placed. It is therefore very important that you check all the order details are correct before completing your transaction.
For UK orders, if our couriers are unable to obtain a signature they will attempt one further delivery at a later date. If this delivery attempt is also unsuccessful, a calling card will be left and your parcel will be returned to your local carriers depot.