Frequently Asked Questions

Contact Us

How can I contact the Customer Services team?

For answers to the frequently asked questions we’re asked most often you can contact the Customer Services Team opening hours are Monday to Friday 8:00am – 6:00pm UK Time. We are closed on weekends and Bank Holidays. Call +44 1794521449 from a land line your mobile and internationally.

*National rates for UK landlines and mobiles apply. As some mobile and other network call charges may vary, please refer to your service provider for more details.

The contact email address for is [email protected]

Shopping on

How do I search for a product?

Finding what you need at couldn’t be easier. Simply enter the product code (if you have it) or name into the “Search for a product” box¬†at the top of each page.

You’ll also find all of our Customer Service information in the Contact Us section, at the top and bottom of each page.

I’ve seen something on but it’s no longer available. How can I find it?

Try using our quick search function at the top of each page to locate your product. If the product is no longer available on it may be that product is no longer in stock. For more information, please call the Customer Services Team on +44 1794 521449 from a land line, your mobile and internationally. We will do everything possible to locate the product for you

Do I need to register with in order to place an order?

You do not need to register with to make a purchase from our site as we offer a guest checkout service. However, there are many benefits of becoming a registered customer, including faster checkout and emails with updates, offers and promotions.

How can I register with

To register for an account, please select the ‘Register’ option on the top of the homepage, or simply click here

How do I login/out to my account?

If you wish to log in to your account select the ‘Sign In’ option at the top of the homepage and enter your username and password when prompted. To sign out of your account, please select the ‘Sign Out’ option at the top of the homepage.

How can I change my personal details?

Simply log in to your account and select ‘Change Personal Details’.

What should I do if I have forgotten my password?

You can request that we reset your password and send you a new one. This option is available on the ‘Sign In’ page.
If you can’t remember which email address you registered with or still have problems signing in to your account, then please contact the Customer Services Team on +44 1794 521449 from a land line, your mobile and internationally.. Lines are open Monday to Friday 8:00am – 6:00pm UK Time. We are closed on weekends and Bank Holidays.

Can you take me off your mailing list?

If you wish to unsubscribe from our mailing list please login to your account, select ‘Communication Preferences’ within account details and un-tick ‘Latest updates on special offers, events, products and services’. Alternatively, please either email [email protected] or call the Customer Services Team on +44 1794 521449 from a land line, your mobile and internationally.

Payment Services

How can I choose to pay on

The following payment methods are accepted on American Express, Visa, Visa Debit/Delta, MasterCard, JCB, Maestro UK and Maestro International and PayPal. Unfortunately, we are unable to accept payment by cash or cheque for online orders. You can find additional Terms and Conditions for PayPal payments at ( is not responsible for the content of external websites). Please note that American Express will seek authorisation directly from the cardholder before authorising us to deliver orders to an address other than the billing address.

All prices on include VAT where applicable.

When will I be charged?

Payment is taken at the time of order

When an order is placed, we request payment for the value of the order from your bank/card issuer.

Your Order

How do I know if my order has been received?

After placing an order with you will be sent an email to acknowledge that we have received your order.

How do I track my order?

You are able to track your parcel online by simply clicking the link shown on your confirmation of dispatch email or alternatively by logging on to your account and selecting ‘Order History’.

How do I cancel/change an order?

Except under exceptional circumstances we regret that is unable to make any amendments to an order once it has been placed. If an amendment does need to be made, the only option available is to cancel the order. A refund or exchange cannot be made on personalised items or items made to order.


Can I change the delivery address?

Unfortunately we are unable to amend delivery details once your order has been placed. It is therefore very important that you check all the order details are correct before completing your transaction.

What happens if I am not in when the parcel arrives?

For UK orders, if our couriers are unable to obtain a signature they will attempt one further delivery at a later date. If this delivery attempt is also unsuccessful, a calling card will be left and your parcel will be returned to your local carriers depot.